Social media and the growth of easy online publishing tools such as Twitter and blogs have given everyone the power of voice. The Internet has changed the way people find and use information. It's changing the way they interact and communicate with one another, and it’s changing how they interact with companies and brands. It's also changing influence and trust — and, therefore, Public Relations. For many years what influenced people was the mainstream media outlets – from radio, TV news programs to print publications. That has now rapidly changed.
Today it's not only the mainstream media, it’s also "someone just like me." Peer reviews are the number one influencer prior to purchase. Millions of individuals are seeking-out, and linking to, these conversations online. Listening to these conversations and finding the bloggers and consumers who're talking about you and your brand is vital. Engaging with the right online influencers can mean success or failure for a Public Relations campaign.
It's a new landscape and it changes at the speed of light. Instead of rushing in and trying the latest tools and tactics – Facebook, Twitter, blogs and RSS Feeds – we at BODENPR believe you need a solid social media strategy.
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Laura Canepa,
Director of Public Relations.
Starwood Hotels and Resorts Latin America